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Milieu Supervisor

Full-Time

GENERAL FUNCTION:

Provides support and guidance to staff to ensure compliance with Agency Behavior Treatment Plan (ABTP), Rule 384, application of REStArT Treatment Model, and Therapeutic Crisis Intervention (TCI) model.

Ensures appropriate coverage and provides supervision to school and/or residential units and group homes. Ensures additional staff/supervisor/crisis management support is in place when needed.

The Milieu supervisor or designee provides support and regularly tours Lake Villa campus units/classrooms and conducts/delegates regular on-sight visits of Benet Lake, North Chicago, Walter Cherry and Becker, for non-crisis and crisis support, needed breaks, ensuring diligent execution of youth supervision and milieu stability, crisis situation support and safety/well-being of residents and staff. Reviews CCTV surveillance in real time to assess shift management and crisis responses.

Ensures LPs are summoned within established timelines for post restraint/seclusion well-being check and initial youth debrief. Conducts initial well-being and debrief check-in with staff. Consults with School Administrator, Residential Director, Administrator on Duty (AOD) and/or Associate Vice President of Operations to determine need for extraordinary intervention (non-emergency related to SASS and/or local police). Ensures all staff working are trained and aware to obtain immediate first responder support in emergency situations.

Works with Associate Vice President of Operations and Director of Safety/Risk Management & Support Services to proactively prepare for weather or other situations that could be disruptive to needed shift-change coverage. Executes and coordinates appropriate shift-change communication with 1st, 2nd, and 3rd shift leadership.

Works with School Administration or Associate Vice President of Operations or designee and Director of Safety/Risk Management & Support Services or designee to execute agency response in emergency situations and facilitate appropriate collaboration/cooperation with authorities and community-based partners during high-risk and emergency incidents.

QUALIFICATIONS REQUIRED:

  1. Bachelor’s degree in social work, psychology or related mental health field or equivalent experience. Exceptions will be considered based on agency need and experience related to position..
  2. Two years residential treatment/school experience.
  3. Good working knowledge of Agency Behavior Treatment Plan.
  4. Current TCI certification.
  5. Experience utilizing various PC-based software including word processing and spreadsheet software.
  6. First Aid and CPR certification within first 90 days.
  7. Valid driver’s license.

SPECIFIC RESPONSIBILITIES:

  1. Ensures appropriate coverage and provides supervision to school setting and/or residential units and group homes. Oversees Master Schedule in cooperation with Milieu Manager and Association Vice President of Operations. Ensures additional staff/supervisor/crisis management support is in place when needed. Monitors coverage, overtime, and payroll as assigned.
  2. Demonstrates competence in implementation and oversight of Agency Behavior Treatment Plan (ABTP); provides guidance, on-the-job training/mentoring to the direct care staff to ensure adherence to Agency Behavior Treatment Plan expectations for proactive structure, milieu management, de-escalation interventions and crisis management.
  3. The Milieu supervisor or designee provides support and regularly tours Lake Villa campus units or classrooms and conducts/delegates regular on-sight visits of Benet Lake, North Chicago, Walter Cherry and Becker and LINC, for non-crisis and crisis support, needed breaks, ensuring diligent execution of youth supervision and milieu stability, crisis situation support and safety/well- being of residents and staff. Reviews CCTV surveillance in real time to assess shift management and crisis responses.
  4. Functions as agency credentialed supervisor and ensures LPs are summoned within established timelines for post restraint/seclusion well-being check and initial youth debrief. Conducts initial well-being and debrief check-in with staff. Consults with School Administration, Residential Director or Administrator on Duty (AOD) and/or Associate Vice President of Operations to determine need for extraordinary intervention (non-emergency related to SASS and/or local police). Ensures all staff working are trained and aware to obtain immediate first responder support in emergency situations. Ensures appropriate documentation is completed, collected and appropriately routed at the end of shift.
  5. Works with School Administration or Associate Vice President of Operations and Director of Safety/Risk Management & Support Services to proactively prepare for weather or other situations that could be disruptive to needed shift-change coverage. Executes and coordinates appropriate shift-change communication with 1st, 2nd and 3rd shift leadership. Completes the supervisor report and forwards to Safety & Security Specialist ensuring direct communication with significant others as needed.
  6. Works with School Administration, Associate Vice President of Operations or designee and Director of Safety/Risk Management & Support Services or designee to execute agency response in emergency situations and facilitate appropriate collaboration/cooperation with authorities and community-based partners during high-risk and emergency incidents.
  7. Participates in client meetings and staff meetings as needed. Attends and participates in monthly inter-departmental meetings (i.e.: ITG, Risk). Assists with new staff orientation and staff trainings as assigned. Assists in monitoring and coordinating the compliance with agency trainings related to TCI/Rule 384 under leadership of Administration and in cooperation with the agency HR/QI Departments.
  8. Performs other duties as assigned.