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Custodial/Housekeeping Services Manager



Supervises the day-to-day custodial/housekeeping services operations.  Supervises the work of custodial/housekeeping employees and serves as the principle on-site liaison for external contractors and vendors to ensure a safe and clean environment for clients and employees in accordance with applicable policies, accreditation and licensing standards.



  1. Bachelor’s in business, management, public administration or related field.  Equivalent combination of education, training and experience may be substituted for degree.
  2. 5 years’ experience performing custodial/housekeeping tasks, including 2 years in a lead capacity.
  3. Bilingual in English and Spanish.
  4. Valid driver’s license with a good driving record.


  1. Familiarity with Illinois Department of Children & Family Services (DCFS), The Joint Commission and Council on Accreditation (COA) Environment of Care standards.


  1. Ensures compliance with Agency policies and applicable accreditation and regulatory standards to maintain a safe and clean environment for clients and employees.
  2. Provides leadership and day-to-day supervision of custodial/housekeeping employees. Hires, trains, evaluate employees.  Identifies employee resources and expertise and utilizes employee experience and skills to plan, schedule assign and perform custodial/housekeeping services.  Serves as principle on-site liaison for external contractors and vendors.
  3. Directs and oversees the daily operations of the central laundry and campus store room.
  4. Administers, coordinates, and submits recommendations for external vendors, i.e. exhaust hood, grease trap, window or gutter cleaning services, pest control/wildlife removal services, garbage & recycling services, furniture moving companies, storage facilities, etc.
  5. Ensures daily custodial/housekeeping inspections occur and ensures areas of concern are properly attended to and completed in an appropriate and timely manner (i.e., broken furniture, blood stains, feces, broken toilets, spilled food products, unattended garbage, etc.).
  6. Purchases and coordinates the proper installation/relocation of furnishings and interior decorations, including applicable donations, in all agency buildings to ensure the quality of the living and work environments.
  7. Maintains the inventory and storage of furnishings, equipment and cleaning supplies.
  8. Responsible for maintenance of Agency Environment of Care Program in coordination with the Vice Presidents of Facilities & Grounds and the Safety/Risk Management Committee to ensure compliance with all applicable accreditation and licensing standards.
  9. Attends and actively participates in the monthly Safety/Risk Management Committee, and other meetings as appropriate.
  10. Provides training to all employees on the Global Harmonized System of Classification and Labeling of Chemicals. Ensures that Hazard Communication Records for custodial/housekeeping services and the central store room supplies are current and in compliance.
  11. Responsible for monitoring the daily refrigerator logs and submitting the monthly report to the Safety/Risk Management Committee. Inspects and spot checks that the units and group homes are following proper food storage procedures.
  12. Maintains current knowledge of industry trends. Maintains membership with appropriate professional organizations, and represents the Agency to external organizations.  Maintains a working knowledge of federal and state regulations/accreditation standards.
  13. Serves as back-up to the V. P. of Facilities & Grounds or the Maintenance Manager to oversee the day-to-day operations, as required.
  14. Performs other duties as assigned.